Call: 410-576-1544 | Info@RGHproducts.com
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Call: 410-576-1544 | Info@RGHproducts.com
Providing business solutions to customers means more than just standard operations to RGH Products. Located in the heart of Baltimore, the company values the notion of establishing a dependable business foundation and enhancing job creation in the inner city while providing quality, consistency and adaptability to every customer.
Becoming part of Staples Diversity Alliance has afforded RGH Products the opportunity to expand its customer base and provide full-service offerings while maintaining its commitment to treating every customer with honesty and respect.
The Company
RGH Products has been in business since 1991, originally specializing
in laser printer servicing, remanufactured toner cartridges and
computer-related office products. Since being incorporated in 1994 and
through engaging in strategic alliances, RGH now
offers a full range of business solutions to customers located primarily in the Mid-Atlantic.
“Beyond expanding our business and improving our bottom line, we have been able to create job opportunities within Baltimore. I can’t think of a more rewarding result of this alliance!”
– Ronald Hoff, Owner and CEO, RGH Products
The Opportunity
With more than two decades of service to the
Baltimore, Washington, D.C. and Virginia regions, RGH has built a solid foundation of customers and partners. RGH also provides products and services to city and state government agencies that extend as far as Tennessee and Alabama.
Although RGH has historically focused on selling toner cartridges and servicing printers, the company’s relationship with Staples affords it the opportunity to expand its product and service offerings and develop a national reach, which are two major goals of the alliance. What’s more, it allows RGH to grow as a company, creating more inner-city job opportunities within Baltimore — the primary mission of founder Ronald Hoff. The Alliance As part of the strategic alliance, RGH is fully integrated with Staples. The relationship allows RGH to offer a wide range of Staples® solutions, including furniture, office products, facilities, promotional products and technology, while also touting the main product offering of RGH — remanufactured toner. The marketing and brand power of Staples enables RGH to increase its presence in areas and customer bases the company normally could not reach as a small business with specialized offerings. “What makes this alliance so successful is the balance we’re able to achieve — one provides the resources of a huge, global company and the other brings the personal touch of a small business,” said Ronald Hoff, owner and CEO of RGH Products. The Staples and RGH relationship has also produced a distinctive joint sales strategy — delivering the specialization and service of a small business in conjunction with the product assortment and reputation Staples offers. Backed by the distribution power of Staples, customers can expect fast, free delivery and quality assurance.
The Alliance
As part of the strategic alliance, RGH is fully integrated with Staples. The relationship allows RGH to offer a wide range of Staples® solutions, including furniture, office products, facilities, promotional products and technology, while also touting the main product offering of RGH — remanufactured toner. The marketing and brand power of Staples enables RGH to increase its presence in areas and customer bases the company normally could not reach as a small business with specialized offerings. “What makes this alliance so successful is the balance we’re able to achieve — one provides the resources of a huge, global company and the other brings the personal touch of a small business,” said Ronald Hoff, owner and CEO of RGH Products. The Staples and RGH relationship has also produced a distinctive joint sales strategy — delivering the specialization and service of a small business in conjunction with the product assortment and reputation Staples offers. Backed by the distribution power of Staples, customers can expect fast, free delivery and quality assurance.
The Results
Since the alliance with Staples in 2002, RGH Products has been able to acquire new business and continually pursue new opportunities. Through the continued
success of this relationship, RGH executives project the company will double in size over the next year. An additional benefit of the alliance is that it will allow RGH to grow the toner business as a result of building relationships with a larger group of customers than previously possible.
By pursuing different verticals, RGH has already created more inner-city job opportunities within Baltimore. With an ultimate goal of making a difference in the local community, the Staples Diversity Alliance enables RGH to be a driving force for job growth while diversifying business and expanding the RGH brand.
RGH holds the following certifications:
The building where RGH is located in Baltimore, MD is owned by RGH President/Owner Ron Hoff and is 90% occupied by other small local businesses.